Get Educated on VoIP Before Buying
November 7, 2009
Get educated on the questions you need to ask before stepping into the world of VoIP. Some great questions were raised by Dan Davies in an article by Danny Bradbury for Computerweekly.com.
“Dan Davies, consultant manager at specialist unified communications integrator Unified Group, says that any VoIP implementation should start with a formal requirements gathering phase, so designers know what the business wants to do with the system.
“Users really don’t know what their call patterns look like, which makes it very difficult. The answer to ‘how much bandwidth do you need?’ is ‘how many calls [will be made], and how compressed do you want them to be?’”
Victor von Schlegell, president of Michigan-based VoIP services firm Appia Communications, says that customers often don’t know what systems can do and set out to save money without considering loftier goals.
“Before they buy, they should understand what convergence really is and how it can help them,” he says. For example, receptionists may be used to telling callers to redial another number to find someone working in another location. VoIP makes inter-office routing possible – but does the customer know that?”
VoIP have great features that will change business for the better.
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